Safety and Trust are our top priority.
Every aspect of our platform and processes is built around this core tenet.
Personally Identifiable Information (PII)
We are committed to privacy and data security. Without giving away too much of what we have done, for a young company, we already have hashed passwords, user data separation compartmentalization from transactional data, HTTPS everywhere and even a degree of volumetric attack detection and deterrence.
In addition, our designers have focused on limiting exposure of information on the app. A few examples of this are:
- Providers and Home owners never only ever see first names.
- Providers see the job address only a small amount of time before their time of arrival and never after.
- Provider GPS location tracking is a matter of convenience for the home owner, as well, it can serve as a safety layer.• Homeowner GPS location is never stored by the app anywhere.
This is just the beginning of our fanatic focus on building a Safe and Trusted community of home owners and providers. We will continue to learn more of how the product is being used, hear from our users and make continuous improvement a pillar of our culture.
2 Way Rating + 5 Star Service
At the end of every job, both providers and home owners are able to rate each other. The goal is to get 5 stars always both ways. Every time, that does not happen we take it seriously.
With each rating, we also give users an opportunity to provide additional comments that can help us understand their interactions better. These ratings are not simply a number for us. It is one part of a complex eco-system emitting several signals. Every day, we use these data points in our planning, design, execution and fulfillment.
Radysh maintains a zero-tolerance drug and alcohol policy for our providers. To report suspicions of intoxicant use by a Radysh provider, please contact us immediately.
Every provider is screened before they can join Radysh. A criminal background check includes national and county-level databases and records stretching back a minimum of 7 years. Among other things, Radysh disqualifies candidates for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.